Contact the Support Team

What Not to Share on Public Channels

Never send your account password to anyone. No support agent will ever ask for it. Also never share your full card number or a one-time verification code. These details can be used to access your account or steal funds. If you are asked for such information on a public channel like social media, do not reply. Report the message to the platform immediately. The site only requests sensitive data through the secure chat or form inside the logged-in lobby.

Live Chat and Contact Form

Live chat is the fastest way to reach the support team. Use it for anything account-related: login problems, withdrawal delays, or balance checks. The chat is inside the lobby and connects you directly to a real person. The contact form is best when you need a written record of your request. Use it for disputes, feedback, or formal complaints. A copy of your message is sent to your registered email so you can track the conversation.

Expected Reply Times per Channel

Live chat replies are almost instant. During busy periods you may wait a minute or two, but most account queries are answered within 30 seconds. The chat stays open until your issue is resolved. The contact form takes longer. Expect a reply within 24 hours, though the team often responds sooner. If your matter is urgent, use live chat instead. The form is designed for non-urgent requests that need a paper trail.

Languages and Hours of Operation

Support is available in English and Bahasa Malaysia. Agents are trained to handle both languages fluently, so you can choose the one you are most comfortable with when you start a chat or fill in the form. The team is online 24 hours a day, seven days a week. Whether you play in the morning or late at night, someone will be there to help. Public holidays are covered too.

What to Have Ready Before Chatting

Before you open a live chat, have your account username handy. If your issue involves a transaction, note the approximate time it was made and the payment channel you used, for example Touch 'n Go or bank transfer. This information lets the agent look up your account quickly and give a useful first reply. Without it, they will need to ask for details first, which slows things down. A screenshot of the transaction receipt is also helpful.

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